These Terms of Service ("Terms") govern access to and use of the HeyNaj Flow website, visitor widgets, web applications, Progressive Web App ("PWA") experience, dashboards, integrations, and related services (collectively, the "Service").
By accessing or using the Service, you agree to these Terms. If you use the Service for a business or organization, you represent that you are authorized to bind that organization, and "you" includes that organization. If you do not agree, do not use the Service.
1. Who We Are
HeyNaj Flow is an independently operated software platform maintained by Renzhu Rhy Tayko (the “Operator”) under the HeyNaj Flow name. This description does not represent that HeyNaj Flow is a separately incorporated company or that a particular business registration has been obtained.
- Platform name: HeyNaj Flow
- Operator: Renzhu Rhy Tayko
- Jurisdiction: Philippines
- Legal and privacy contact: heynajflow@gmail.com
An appropriate postal or business correspondence address, and registration information if legally required, should be supplied through the official contact details. The Operator’s name is disclosed for accountability, not as a personal guarantee of customer activities.
2. What the Service Is
HeyNaj Flow provides AI-assisted website engagement and inquiry-management tools. Depending on the deployment, provider connections, and enabled settings, the Service may include:
- Text-based website conversations and supported voice interactions;
- Answers informed by customer-approved business Knowledge;
- Anonymous inquiries and optional contact capture;
- Saved conversation transcripts, summaries, and conversation recaps;
- Question Review and customer-approved Knowledge updates;
- Inquiry classification, status management, and private Internal Notes;
- Configurable inquiry email and Web Push notifications;
- Source Page URL context;
- Widget styling, greetings, callouts, promotions, and external booking-link handoff;
- Dashboard access through modern browsers and supported PWA installation; and
- Optional community coffee support and consent-based supporter recognition.
The Service is intended to help website operators respond to questions and retain follow-up context. It is not a full customer relationship management system, autonomous appointment-booking service, or guarantee of human follow-up or business results.
Features, supported integrations, and limits may differ across installations, versions, browsers, devices, and connected providers. A dashboard preview or healthy customer runtime does not alone establish that an embed is installed on a customer's website or that every connected provider is working.
3. Eligibility and Accounts
You may use the Service only if you have legal capacity to accept these Terms and any required authority to act for your organization. You agree to provide accurate account and business information, keep it reasonably current, and safeguard your sign-in methods and connected credentials.
You are responsible for activities performed through accounts, credentials, and infrastructure under your control, including actions by persons you authorize, except where those activities result from the Operator’s own acts or other circumstances for which responsibility cannot lawfully be shifted. You must promptly report suspected unauthorized access or security issues affecting your use of the Service.
4. Customer Content and Ownership
You may submit or configure business documents, FAQs, files, branding, business profile details, assistant Instructions, contact information, links, visitor messages, and other content ("Customer Content"). As between you and HeyNaj Flow, you retain ownership of Customer Content and control over content and inquiry records in your customer-managed workspace, subject to applicable law and third-party rights.
You grant HeyNaj Flow a limited, non-exclusive permission to host, access, process, copy, transmit, display, and otherwise use Customer Content only as reasonably needed to provide, operate, secure, troubleshoot, maintain, and support the Service and to fulfill lawful obligations, consistent with the Privacy Policy and Data Handling Policy.
You are responsible for ensuring that you have the rights and legal grounds required to provide and process Customer Content, and for keeping approved business facts, public contact details, fallback responses, booking links, promotions, and other customer-facing instructions accurate. Do not place passwords, private access tokens, or unnecessary sensitive personal information in assistant Instructions, Knowledge, visitor messages, or support materials.
HeyNaj Flow does not acquire ownership of your content simply because it has been uploaded or processed through the Service.
5. Customer-Owned Cloudflare Workspace and Setup
The standard self-service deployment provisions a customer-specific Cloudflare Worker and associated workspace database resources in a Cloudflare account controlled by the customer. HeyNaj Flow's separate platform Control service facilitates sign-in, pairing, setup, management, integration coordination, and authorized installation operations.
Customer ownership of infrastructure does not mean all processing stays exclusively in the customer's Cloudflare account. Depending on what you enable, relevant information may also pass through HeyNaj Flow platform systems and customer-selected AI, speech, email, Web Push, and other service providers.
You are responsible for maintaining your Cloudflare account, necessary authorization, provider credentials, billing arrangements, quotas, and configuration. You authorize HeyNaj Flow to carry out setup, configuration, and explicitly authorized operations within the permissions you grant. Available setup or upgrade functionality does not authorize unrestricted changes, recreation of resources, or replacement of customer data.
A managed setup or separately commissioned implementation may be offered under its own written agreement. You agree to provide information and reasonable cooperation needed to perform an agreed setup or support engagement.
6. Connected AI, Email, and Other Third-Party Accounts
The Service may integrate with Cloudflare, Google Gemini, OpenAI, supported Google/Gmail/Google Workspace sending functions, and supported third-party email services such as Microsoft, Resend, Mailgun, or Postmark, depending on the functionality actually available and enabled.
You must be authorized to connect any third-party account and to send messages through it. You are responsible for lawful recipient selection, sender verification, message content, provider rules, and any required consent. Email connections are used for enabled sending and requested tests; the current inquiry email integration is not an inbox-reading service.
Authentication and email connections may use provider OAuth permissions or customer-supplied credentials, as applicable. Revoked, expired, or insufficient permissions can interrupt features. Disconnecting a provider may stop future use of a connection, but does not recall emails already delivered or automatically erase information retained by that provider. You may also need to revoke access directly through the provider.
Third-party providers may impose separate terms, eligibility restrictions, pricing, credits, usage quotas, regional limitations, and data-processing conditions. Mentioning a provider does not guarantee universal availability, verification, or endorsement of HeyNaj Flow.
7. Free Self-Service Access, Optional Support, and Separate Paid Work
HeyNaj Flow's current standard self-service product is free to use. Normal access to its available self-service features is not conditioned on making a donation or buying a recurring HeyNaj Flow subscription.
Free HeyNaj Flow access does not make Cloudflare resources, AI usage, Premium Live Voice, email delivery, or other third-party accounts and services automatically free. You are responsible for charges and quotas imposed by providers you select unless a separate written agreement explicitly states otherwise.
HeyNaj Flow may separately offer custom development, consulting, managed setup, or other paid work. Any such service is governed by the specific written proposal, order, or agreement accepted by the parties. Payment, cancellation, and refund terms for that work must be disclosed in the applicable agreement, subject to mandatory law. No standard pilot or paid subscription will begin automatically merely because you use the free Service.
Optional "coffee" or community contributions may be offered through PayPal, Wise, GCash, GoTyme, or other announced channels. Contributions are voluntary, do not purchase additional features or preferential access, and do not affect the normal feature access of non-contributors. Public supporter recognition is subject to the applicable verification and consent process. Transactions with payment providers are subject to their own terms.
Nothing in this section limits any non-waivable consumer or other legal rights.
8. Acceptable Use
You must not use the Service to:
- Violate applicable law or another person's rights;
- Submit content or personal information without the required rights, notice, permission, or lawful basis;
- Send spam, fraud, impersonation, harassment, or deceptive communications;
- Distribute malware or interfere with the security, availability, or integrity of the Service or others' resources;
- Attempt unauthorized access to another customer's account, data, Worker, database, or credentials;
- Circumvent security mechanisms, limits, billing controls, or provider restrictions; or
- Misrepresent AI-generated statements, bookings, callbacks, or other outcomes as verified human commitments when they are not.
You are responsible for providing appropriate notices and securing required permissions concerning website visitor conversations, contact capture, microphone/voice features, and follow-up communications. Special requirements may apply in your jurisdiction or industry.
Customer-Controlled Uses and Independent Responsibility
HeyNaj Flow supplies general-purpose website assistance and inquiry-management technology. Customers independently decide which websites to operate, what products or services to offer, which business facts and instructions to provide, which integrations to connect, and how to respond to their visitors. HeyNaj Flow does not act as the customer's business partner, agent, employer, professional adviser, seller, or guarantor merely by providing the Service.
Customers are solely responsible, as between themselves and HeyNaj Flow and to the extent permitted by applicable law, for the legality of their own businesses, offers, websites, uploaded materials, instructions, collected personal data, communications, and use of generated output. HeyNaj Flow does not authorize, endorse, or approve unlawful conduct merely because a person obtains an account or is technically able to use a feature. This allocation does not excuse HeyNaj Flow from its own legal obligations or misconduct.
Additional Prohibited Conduct
The Service must not be used to plan, facilitate, promote, disguise, or carry out unlawful conduct, including fraud, financial scams, phishing, identity theft, unauthorized surveillance, harassment, exploitation, illegal sale or distribution of goods or services, or unlawful collection, use, disclosure, or trafficking of personal information. Users must not configure the assistant to impersonate authorities or people without authorization, solicit passwords or one-time codes for deception, or misrepresent generated messages as verified professional or official advice.
Customers must not direct HeyNaj Flow or its connected AI, voice, or messaging systems to perform acts that would violate applicable law or another person's rights. No customer instruction overrides these Terms or applicable law.
Reports, Investigation, and Enforcement
We may receive and evaluate good-faith reports of suspected unlawful use or material violations of these Terms. Where reasonably necessary and legally permitted, we may restrict features, suspend or terminate access, disable an integration, preserve relevant records as required or allowed by law, or take other proportionate steps to prevent harm. We may act without advance notice when prompt action is reasonably necessary to address serious security risks, suspected unlawful conduct, or legal obligations.
We may cooperate with legally valid requests or orders from courts, regulators, and law-enforcement authorities, and may disclose information only where legally required or otherwise permitted under applicable law and our Privacy Policy. We may reject requests that are facially invalid or overbroad where lawful, and we will not knowingly conceal, destroy, or falsify evidence. We do not promise to monitor every customer conversation or independently verify every business or user statement. Lack of routine monitoring does not prevent us from acting on credible reports or information that comes to our attention.
A report or allegation does not by itself establish wrongdoing. We may request information from the affected customer and provide an opportunity to respond when reasonably practicable and consistent with safety and law.
No Agency, Partnership, or Endorsement
Use of the Service does not make the customer or its visitors an agent, employee, representative, joint venturer, or partner of HeyNaj Flow or the Operator. Customers may not claim that HeyNaj Flow has certified, verified, endorsed, or approved their business, products, services, legal compliance, or customer promises merely because they use the Service or display its branding.
Abuse Reporting and Preservation
Reports of suspected fraud, unlawful use, rights violations, or security abuse may be sent to heynajflow@gmail.com, with relevant URLs and evidence where possible. We may take proportionate steps under these Terms, subject to applicable law and technical control. We are not required to independently investigate every allegation or to disclose private customer information to a complainant absent a lawful basis.
9. AI Answers, Knowledge, and Document Processing
AI answers are influenced by the selected model/provider, approved business Knowledge, instructions, conversation context, and technical limits. The Service may use retrieval-assisted techniques to provide relevant context, but AI output may still be inaccurate, incomplete, outdated, or inappropriate. You remain responsible for reviewing material business representations and important decisions.
New Knowledge document uploads currently support TXT, MD, DOCX, and PDF, subject to applicable limits. Supported PDF text extraction runs in the authenticated dashboard browser for PDFs containing selectable text; the resulting text and original document are handled by the customer workspace. Scanned or image-only PDFs are not currently searchable by OCR. A file being stored, viewed, or labelled indexed does not guarantee that every answer will be found or accurate. Legacy document records may remain stored even when that type is no longer accepted for new uploads.
Question Review can help identify genuine missing approved business information; provider outages or generation errors are not necessarily Knowledge gaps. Answers reviewed and approved by the customer may become searchable Knowledge. Visitor statements are not automatically authorized business facts merely because they appear in a conversation.
Customers should separately verify quotes, prices, commitments, legal, medical, financial, safety-critical, or regulated information. HeyNaj Flow does not provide professional advice through the ordinary Service.
10. Voice Features and Multilingual Limitations
The Service currently distinguishes Text Only, Standard Voice (Free), and Premium Live Voice, subject to configuration and availability.
Standard Voice uses compatible browser/device speech recognition and speech synthesis. Its performance depends on the visitor's device, browser, operating system, microphone permission, speech services, and connectivity. "Free" describes the absence of a separate HeyNaj Standard Voice service charge; the configured text AI provider may still impose charges.
Premium Live Voice uses a compatible realtime provider, currently including supported OpenAI Realtime or Google Gemini Live configurations. Relevant audio and conversation information may be transmitted to that selected provider. Provider credentials, account access, model availability, region, credits, quotas, and network and device support are required. Saved transcripts or related conversation details may be retained with an inquiry in accordance with the Privacy Policy and Data Handling Policy.
HeyNaj Flow supports multilingual understanding with English-first voice support. Typed questions in multiple languages may be understood by the configured provider, but same-language replies, multilingual speech, accent recognition, uninterrupted calls, and universal device compatibility are not guaranteed.
11. Inquiries, Contact Capture, and Follow-Up
Conversations containing meaningful visitor activity may be saved as Inquiries even where the visitor provides no name, email, or phone number. An anonymous inquiry is still a record of the visitor's interaction.
Lead Capture modes include Off, Soft capture, and Required. Off disables the capture-form invitation associated with that setting; it does not turn off conversation retention, capture of valid contact details voluntarily supplied in conversation, or otherwise eligible inquiry alerts. Soft capture permits the visitor to begin without completing a form, while Required asks for configured contact details before entry.
The Service may identify contact-bearing inquiries, summarize or recap conversations, recognize follow-up channel preferences expressed by visitors, and use rule-based intent signals to help organize or notify the business. Classifications are operational aids, not guaranteed predictions of purchase intent, lead quality, or legal/financial suitability.
Call, Message, and Email actions typically hand information to the user's corresponding device app. Booking buttons or links may open an external service. HeyNaj Flow does not guarantee that a human callback, text, email, or appointment has been completed. You are responsible for your actual follow-up and any commitments your business makes.
12. Source Page URL and Dashboard Record Limits
Where the supported embedded source-page exchange succeeds, a new inquiry may record the originating website's origin and pathname, without query parameters or URL fragments. Direct widget use or failed source attribution may yield the widget's own source URL or unknown attribution. The value reflects the beginning of the inquiry and is not a full browsing history, web analytics product, UTM attribution system, or verified domain ownership record.
The dashboard may display the latest 100 active inquiries in its normal loaded view; older inquiry records can remain retained in the customer workspace. A bounded display, partial CSV export, or limited transcript page is not a promise that all older records have been deleted or included in an export. Available deletion controls and retention practices are further addressed in the Privacy Policy and Data Handling Policy.
13. Notifications and Delivery
Inquiry email and Web Push notifications depend on the customer-selected scope and delivery channel, qualification rules, connected email sender, valid recipient, push permissions and subscriptions, third-party delivery systems, network conditions, and lifecycle processing.
A qualifying inquiry may be anonymous or contact-bearing. Manual Important/star status is separate from automated high-intent/priority signals. Notification settings do not ensure that every inquiry sends a notification or that one is delivered immediately or exactly once; a later contact-added update may also be eligible after an anonymous-first alert.
You are responsible for configuring and monitoring your contact and notification preferences and reviewing your dashboard as appropriate. Email systems, operating systems, browsers, and push providers may reject, delay, or suppress notifications.
14. Promotions, External Booking, and PWA Experience
The widget may present customer-configured promotions, calls to action, and external links. You are responsible for the accuracy, availability, legality, conditions, and expiry of your offers. Configuration of a schedule or countdown does not itself guarantee that every visual promotion will automatically appear or disappear at exactly the configured time on every client.
A booking link is a handoff to a separate service; the Service does not itself establish availability or complete a booking. You are responsible for the destination and any booking terms.
The dashboard is designed for modern browsers and may be installed as a PWA on supported devices. PWA support does not mean HeyNaj Flow is a native app distributed through Apple's App Store or Google Play. Device and browser capabilities vary.
15. Third-Party Services and Service Changes
The Service may depend on infrastructure, authentication, AI, voice, speech, email, push, document-viewing, payment, booking, and other providers. Those providers may change terms, availability, pricing, models, limits, or technical interfaces, which may affect the Service without HeyNaj Flow controlling the change.
We may modify features, limits, supported integrations, maintenance procedures, or the Service itself. We will provide notice when reasonably practicable and when required by law or an applicable agreement. We do not guarantee uninterrupted access, universal compatibility, a particular AI response, or a specific business outcome.
16. Intellectual Property and Branding
HeyNaj Flow retains all rights in its software, service design, branding, logos, systems, documentation, methods, and other platform materials, except Customer Content and third-party materials. These Terms do not transfer ownership of the Service or its intellectual property.
The supplied widget includes "Powered by HeyNaj" branding. Unless HeyNaj Flow expressly authorizes otherwise in writing, you must not remove, conceal, falsify, or misrepresent required HeyNaj attribution or imply an unsupported white-label license. You retain rights in your own website, branding, and Customer Content.
17. Copyright and Other Rights Complaints
You must not upload or provide content that infringes copyright, trademarks, privacy, or other rights. To report an alleged infringement involving the Service, email heynajflow@gmail.com with enough information to identify the material, the relevant right, and the reason for the complaint. We may request further information and take appropriate action consistent with law and applicable agreements.
18. Privacy and Data Handling
Our Privacy Policy and Data Handling Policy explain categories of information processed, relevant platform/customer roles, third-party provider involvement, retention, data-subject requests, and available data-handling arrangements.
Generally, customers determine the purposes for processing their own website visitor and inquiry data, while HeyNaj Flow provides the configured service; HeyNaj Flow may separately control data processed for its own account, platform operation, legal, and security purposes. Actual roles depend on the relevant processing and applicable law.
Customer-owned Cloudflare infrastructure does not mean that no data leaves that account. Customers are responsible for lawful visitor notices, contact and voice-related permissions, and their own independently selected providers where applicable.
19. Suspension, Account Closure, and Termination
You may stop using the Service and may request account or workspace closure using available procedures, subject to lawful retention obligations and any separately agreed paid-service commitments.
We may suspend, restrict, or terminate access where reasonably necessary because of a material breach of these Terms, credible evidence of serious unlawful use, security threats, fraud, provider or infrastructure restrictions, or legal requirements. When practicable and lawful, we will provide appropriate notice and an opportunity to address the concern.
Stopping use, disabling a widget, disconnecting an integration, deleting an inquiry, and deleting an account or workspace are different operations with potentially different effects. Data return, deletion, provider retention, and other lifecycle matters are explained in the related policies or the applicable separate agreement.
20. Warranty Disclaimer
To the maximum extent permitted by applicable law, the Service is supplied "as is" and "as available", without promises that it will be uninterrupted, error-free, fully secure, universally compatible, or suitable for every use. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent such disclaimers are legally permitted.
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
21. Limitation of Liability
To the extent permitted by applicable law, HeyNaj Flow and its personnel are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, goodwill, business opportunities, or data, arising from the Service.
To the extent enforceable under applicable law, our aggregate liability arising from the free self-service Service or these Terms is limited to direct, proven losses and shall not exceed the total amount you paid directly to HeyNaj Flow for the specific Service during the twelve (12) months preceding the event giving rise to the claim. This amount may be zero for a free Service. The parties acknowledge that any limitation remains subject to mandatory law, judicial review, and liability that cannot legally be excluded. Third-party charges paid directly to Cloudflare, AI providers, or other vendors are not payments to HeyNaj Flow. Separate paid engagements may have their own enforceable limits under their written agreement.
Nothing here excludes or limits liability that applicable law prohibits excluding or limiting.
22. Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless HeyNaj Flow, its operator, and its authorized personnel against third-party claims, liabilities, damages, judgments, and reasonable legal expenses arising out of (a) your unlawful or infringing Customer Content, website, products, promotions, instructions, or communications; (b) fraud, impersonation, privacy violations, or other unlawful acts committed through your account or customer-controlled systems; (c) your material violation of these Terms; or (d) your infringement of another person's rights.
This obligation applies only to the extent the claim is attributable to your acts or omissions, and does not require you to indemnify HeyNaj Flow for its own fraud, willful misconduct, negligence, breach of mandatory legal duties, or other liability that cannot lawfully be shifted. HeyNaj Flow will provide reasonably prompt notice of a claim where practicable and will not agree to a settlement imposing an admission or nonmonetary obligation on you without your consent, not to be unreasonably withheld. This provision addresses allocation of civil claims and expenses; it does not eliminate any person's criminal responsibility under applicable law.
23. Governing Law and Venue
These Terms are governed by the laws of the Republic of the Philippines, without prejudice to mandatory protections that may apply under other applicable laws.
Subject to any mandatory dispute-resolution or venue rules, disputes concerning these Terms or the Service will be brought before the competent courts of Dumaguete City, Negros Oriental, Philippines, unless applicable law requires otherwise.
24. Changes to These Terms
We may update these Terms to reflect changes in the Service, legal requirements, or operations. When updated, the Last updated date at the top of this page will change. Where appropriate or required by applicable law, we will provide additional notice or obtain separate consent.
Continued use after an update becomes effective may signify acceptance where permitted by law. Changes do not retroactively override mandatory rights or separately signed agreements contrary to applicable law.
25. Contact
For questions about these Terms, contact:
HeyNaj Flow
Operator: Renzhu Rhy Tayko
Philippines
Email: heynajflow@gmail.com
Last updated: October 8, 2026