This Privacy Policy explains how HeyNaj Flow collects, uses, shares, and protects personal data when you visit our website, interact with our chat widget, use our services, or communicate with us.
1. Who We Are
HeyNaj Flow is operated by Renzhu Rhy Tayko, doing business as HeyNaj Flow.
- Name: Renzhu Rhy Tayko
- Brand Name: HeyNaj Flow
- Address: Batinguel, Dumaguete City, Negros Oriental 6200, Philippines
- Email: heynajflow@gmail.com
- Website: https://heynajflow.com
- Privacy Contact: heynajflow@gmail.com
2. Who This Policy Applies To
This Privacy Policy applies to website visitors, prospective customers, customers and their representatives, people who submit materials through a secured folder or another approved channel, website visitors who interact with a HeyNaj Flow widget, and other individuals whose personal data we process in connection with the Service.
Depending on the situation, HeyNaj Flow may act as a data controller for its own business purposes or as a data processor or service provider on behalf of a customer.
3. Personal Data We Collect
We may collect:
- name, email, phone number, company details, billing and contact details;
- communications, onboarding details, instructions, preferences, branding materials, booking links, and promotion details;
- files, FAQs, and other submitted business content used to configure the Service;
- chat messages, conversation transcripts, lead form responses, booking or routing details, summaries, abandonment data, and support requests;
- voice messages or related audio interaction data where voice features are enabled;
- device information, browser information, IP address, approximate location, cookies, analytics, and navigation data; and
- information from connected tools, public business websites, or business contacts shared by partners, agencies, affiliates, or resellers.
4. How We Use Personal Data
- provide, operate, and support the Service;
- configure and maintain chat widgets, workflows, support tools, and optional dashboards or apps;
- process customer knowledge materials and instructions;
- generate AI-assisted responses based on configured sources and rules;
- capture, route, summarize, and store leads or inquiries;
- send notifications, abandonment alerts, operational alerts, and follow-up communications;
- coordinate onboarding, setup, deployment, updates, and support;
- manage billing, renewals, invoicing, and commercial relationships;
- analyze product performance, usage, and quality; and
- prevent misuse, fraud, or security incidents and comply with legal obligations.
5. Legal Bases for Processing
Where required by applicable law, we may rely on performance of a contract, legitimate interests, consent, compliance with legal obligations, and the establishment, exercise, or defense of legal claims.
6. How We Share Personal Data
We may share personal data with hosting, storage, document, workflow, communication, support, analytics, security, booking, CRM, and AI providers, as well as professional advisers, affiliates, successors, acquirers, regulators, courts, or law enforcement where reasonably necessary or required by law.
7. AI-Specific Processing
HeyNaj Flow may process uploaded business content and FAQs, prompts, messages, AI-generated responses, voice inputs and outputs where enabled, lead details, fallback messages, routing rules, booking links, and lead-capture settings in order to configure and operate the customer's deployment.
Customer business content submitted for a customer deployment is not used by HeyNaj Flow to train public-facing open AI models for general use, except where a customer separately instructs, authorizes, or enables a workflow that clearly requires that use.
8. International Transfers
Because the Service may use third-party providers and cloud-based tools, personal data may be processed in countries other than your own. Where required, we use reasonable steps and appropriate safeguards for such transfers.
9. Data Retention
We keep personal data only as long as reasonably necessary for providing the Service, maintaining records, handling support and follow-up, complying with legal, tax, accounting, or regulatory obligations, resolving disputes, and enforcing our agreements.
10. Security
We use commercially reasonable technical and organizational measures to help protect personal data. These may include access controls, secured third-party systems, logging, monitoring, and internal handling procedures. No method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object, request portability, withdraw consent, and lodge a complaint with a competent authority.
To exercise these rights, contact heynajflow@gmail.com. If we process your data on behalf of a customer, we may direct your request to that customer or work with that customer to respond.
12. Cookies and Similar Technologies
We may use cookies and similar technologies to operate and secure the website, remember preferences, understand traffic and usage patterns, and improve website content, functionality, and performance. If required by law, we will request consent for non-essential cookies.
13. Children's Data
HeyNaj Flow is not intended for children under 18, and we do not knowingly collect personal data from children in violation of applicable law.
14. Third-Party Websites and Services
The Service may link to or interact with third-party websites, platforms, booking services, storage providers, and other tools. We are not responsible for the privacy practices of those third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version on our website, revise the "Last Updated" date, or provide notice through another reasonable method.
16. Contact
For privacy questions, requests, or complaints, contact heynajflow@gmail.com.